Over the past decade, Pindrop has reviewed recordings of more than five billion calls coming into call centers run by the financial companies it serves. Finding audio samples for everyday customers can also be as easy as conducting an online search - say, on social media apps like TikTok and Instagram - for the name of someone whose bank account information the scammers already have. They become even easier with wealthy clients, whose public appearances, including speeches, are often widely available on the internet. scams.Ĭustomer data like bank account details that have been stolen by hackers - and are widely available on underground markets - help scammers pull off these attacks. But the speed of technological development, the falling costs of generative artificial intelligence programs and the wide availability of recordings of people’s voices on the internet have created the perfect conditions for voice-related A.I. Kabatznik’s case, the fraud was detectable. Another large voice authentication vendor, Nuance, saw its first successful deepfake attack on a financial services client late last year. banks said he had seen a jump in its prevalence this year - and in the sophistication of scammers’ voice fraud attempts. But one expert whose company, Pindrop, monitors the audio traffic for many of the largest U.S.

The problem is still new enough that there is no comprehensive accounting of how often it happens.

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